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Delivery

Store Pick up

After we verify that the order has been paid, the customer will receive an email pick-up notification message within approximately two working days.

After receiving, you can go to the store to show the pick-up message to the store clerk to pick up the goods.

Please be sure to go to the store to pick up the goods after receiving the message, and you must show the pick-up message at the store!

If you fail to accept the relevant message due to the incorrect email address, our store will not be responsible.

An order must be picked up within 30 days after ; any unclaimed order will be cancelled and discarded without further notice.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Hong Kong & Macau
Hong Kong and Macau will use CXC Express to deliver goods.

Hong Kong Shipping fee

SF business station, SF Store and SF Locker Pickup - shipping fee HK$30, free shipping for purchases over HK$399
CXC door-to-door delivery - shipping fee HK$28, free shipping for purchases over HK$499
SF door-to-door delivery - shipping fee HK$40

Delivery Area

It is including Hong Kong Island, Kowloon, New Territories ,Macau Peninsula, Taipa, Cotai, and Coloane.

There is no door-to-door delivery service in designated areas, including South Lantau Island (except Tung Chung) / Discovery Bay / Cheung Chau / Peng Chau / Lamma Island, you need to choose to forward to the post office / SF Locker / SF Service Partner.

We are not providing delivery in somewhere as below : Big Wave Bay, Lo Wu, Tai O, Siu Ho Bay and Po Toi Island.

Do not use a PO Box as a shipping address.
Each order can only be sent to one address. To ship items to different addresses, please place separate orders for different addresses.

Available Services

1) Door-to-door delivery
2) Self-pickup point (SF Business Station/SF Store/SF Service Partner/SF Locker)

Delivery Time

After confirming the payment is successful, the general order usually takes 1-3 working days to process and send.

In normal, products will be arrived the delivery address within 1-3 working days. But it needs more than 2-3 days to arrive that is remote areas.

Delivery service is not available on Saturdays, Sundays and public holidays.

Cargo Tracking/Change of Address

After the goods are shipped, you can check the waybill number in "My Account>Orders>Details".

If you need to change the address, please contact CXC Express to make another arrangement. Additional costs incurred must be paid by yourselves.

If you fails to receive the package due to personal reasons, please contact CXC Express.
If necessary, you can contact CXC Express to track the shipment. WhatsApp +852 97676962

If the shipment fails to deliver repeatedly, your order may be canceled and the company may not issue a refund.

Mainland China